Disabled Persons Freedom Pass Scheme

Disabled Persons Freedom Passes scheme (Concessionary Fares Scheme) is available to permanent residents of the borough with a disability who meet the eligibility criteria.

Disabled Freedom Pass

Where and when to use

A Disabled Person’s Freedom Pass entitles the holder to the following travel concessions:

  • Free travel on London’s underground, buses, docklands light railway and trams at all times.
  • Free travel on National Rail is available from 9.30 am Mondays to Fridays and all day weekends and public holidays.
  • Free travel on the following London Overground networks 24 hours a day:
    • Stratford to Richmond;
    • Willesden Junction to Clapham Junction;
    • Euston to Watford Junction and
    • Gospel Oak to Barking
  • Most disabled pass holders (other than those issued with a discretionary pass) will be entitled to free travel on local bus services in England outside London between 9.30am and 11pm Monday to Friday, and all day at weekends and on public holidays.

Who is eligible

The Transport Act 2000 defined seven categories of people who are eligible for a pass:

  1. A person who is blind or partially sighted.
  2. A person who is profoundly or seriously deaf.
  3. A person who is without speech.
  4. A person with a disability or injury which has a substantial and long term adverse effect on their ability to walk.
  5. A person without arms or long term loss of use of both arms.
  6. A person with a learning disability.
  7. A person who if they applied for the grant of a licence to drive a motor vehicle would have their application refused on the basis of physical fitness, but not on the ground of persistent misuse of drugs or alcohol.

In addition Richmond Council has agreed to the issue of passes to some applicants with a mental health need.

How to apply

Disabled Persons’ Freedom Pass applications should be sent to the Accessible Transport Unit who assess people for eligibility onto the scheme. If approved for a pass, you will be sent instructions and a Letter of Authority, explaining how to obtain your pass from the Post Office.

Application pack

Download our Disabled Persons Freedom Passes application pack. (You can also read our Personal Information Policy)

If you have any questions about the form, need help completing or if you would like a hard copy sent to you please call 020 8831 6312 or email AccessibleTransport@richmond.gov.uk.

When you have completed the application form, please return it with all the relevant documents to:

The Accessible Transport Unit,
4 Waldegrave Road,
TW11 8HT

Postage: Please make sure that you use the correct postage when sending in your application so that your application is not delayed. If you are unsure how much postage you require please have your envelope weighed at a Post Office.

Replacement passes

Replacing lost, stolen, faulty or damaged passes

Do not go back to the Post Office or the Accessible Transport Unit. Instead contact the Freedom Pass Helpline on 0300 330 1433, Monday to Saturday from 8am to 6pm. A replacement pass will be sent out to you within 5 working days subject to a £10 replacement fee and document approval (where necessary).

If you find a pass you have previously lost, it will no longer work. Please send it to the following address:

FREEDOM PASS RETURNS (No stamp required).

You are not allowed to hold more than one concessionary pass at any one time. Only use the most recently obtained pass and return any others.


If you are turned down for the scheme, you have a right to appeal. The appeals procedure(pdf, 68KB) outlines the two stages of appeal.

In a stage one appeal you are invited to provide further medical evidence and an appeal statement to explain why you believe yourself to be eligible for the scheme. If unsuccessful at stage one appeal, you have the option of a stage two appeal, which is when your case is heard by the Appeals Sub-Committee; a panel of Councillors who review your case and make a final decision.

The Appeals Sub-Committee procedure(pdf, 52KB) outlines what you can expect from a stage two appeal hearing. The guidelines for the determination of a stage two appeal(pdf, 134KB) explains how the final decision is made at a stage two appeal.


For information about the Disabled Persons Freedom Pass Scheme, contact us by telephone on 020 8831 6312.

Updated: 10 March 2015