We will try our best to solve your problem, but if you are still unhappy you can complain to the Local Government and Social Care Ombudsman.
The Ombudsman is independent and can investigate to see if a local authority has acted unfairly or if you have been caused an injustice.
To find out more about the Ombudsman contact:
The Local Government and Social Care Ombudsman
PO Box 4771
Telephone: 0300 061 0614
Textphone: 'call back' on 0762 480 3014
Fax: 024 7682 000
Updated: 12 September 2017