Community Trigger

Use the Community Trigger form if you believe no action has been taken as a result of you reporting anti-social behaviour.

About Community Trigger

The Community Trigger gives victims who have persistently reported problems of anti-social behaviour the right to request a review of their case, where they believe their complaint has not been properly addressed.

Before you start

Who can use the Trigger?

A victim or someone acting on their behalf should use the Community Trigger if they have reported anti-social behaviour to the Council, Police and / or a registered housing provider (social landlord) three times about separate incidents in the last six months.

The Trigger cannot be used to report general acts of crime or hate crime and does not replace the formal complaints procedures of individual organisations.

What if my request does not meet the criteria?

If you do not meet the criteria outlined above, or you already have a formal complaint being dealt with by one of the organisations involved or the Tenants’ Champion, your case is not appropriate for the Community Trigger.

To report an issue for the first time please:

  • Use the police 101 number or contact your local Safer Neighbourhoods Team directly
  • Contact your landlord if you are a tenant of a registered housing provider

You may also wish to involve:

In an emergency or if you feel in immediate danger always dial 999

You will need

When completing the form, you will be asked to give details of:

  • each time you’ve complained,
  • who was involved (name, organisation and/or Incident Reference Number),
  • the incident(s) of anti-social behaviour.

What happens next

The report will go to the Community Safety Team who will decide what steps to take next.

If you are unhappy with our response, you can request a further review from the Chair of the Community Safety Partnership.

Unresolved complaints can be referred to the Local Government Ombudsman or Independent Police Complaints Commission.

If you need help in completing the Community Trigger, please contact the Community Safety Team on 020 8891 7777.

Use the Community Trigger

Updated: 17 November 2017