Older Persons' Freedom Passes
Richmond Borough Residents can apply for an Older Persons' Freedom Pass at any London Post Office.
Find your nearest post office here (Post Office website) or telephone 08457 223344.
When can I apply?
If you were born on or after 6 April 1950, the date you can get a Freedom Pass will be after your 60th birthday. To find out what date you become eligible and when you can apply visit www.freedompass.org or call the Freedom Pass Helpline on 0845 275 7054 Monday to Saturday, 8am to 6pm.
60+ London Oyster Photocard
The 60+ London Oyster Photocard is available to London residents who are aged 60 or over, and who do not yet qualify for an Older Persons Freedom Pass. A £10 application fee applies. You can apply for the 60+ London Oyster Photocard on the TfL website.
The Older Person’s freedom pass entitles pass holders to free travel on most of London’s transport services 24 hours a day. Entitlements are as follows:
- Free travel on London’s underground, buses, docklands light railway and trams at all times.
- Free travel on the following London Overground networks 24 hours a day:
- Stratford to Richmond;
- Willesden Junction to Clapham Junction;
- Euston to Watford Junction and
- Gospel Oak to Barking.
Restricted travel will remain on the following:
- Free travel on local bus services in England outside London between 9.30am - 11pm Mondays to Fridays and all day at weekends and on public holidays.
- Free travel on National Rail in standard accommodation on most local rail services will remain between 9.30 am - 4.30am the following morning, Mondays to Fridays, plus all day at weekends and on public holidays.
How to apply for a new Older Persons’ Freedom Pass
Application forms and passes are available from Post Offices in all London boroughs, except in Barking & Dagenham, Camden and Sutton.
Applicants must apply at the Post Office in person and provide the following:
- One proof of name and age
- One proof of permanent residency in the borough.
- One recent passport size photo.
Suitable proof of name and age
Supply proof with one of the following:
- Current passport.
- Current Older Person’s Freedom pass.
- Medical card.
- Birth certificate (unless your name has changed).
- Pink driving licence (Paper or Photocard).
- Letter of pension entitlement.
Suitable proof of address (item must be in your name)
Supply proof with one of the following:
- Current year council tax bill/letter/ payment book.
- Current year council/Housing Association rent book/statement/letter.
- Current year television licence.
The following items must be dated within the last 3 months and be in your name
- Residential utility bill (excluding mobile phone bills).
- Residential bank or building society statement.
- HM Revenues and customs letter.
- Department for Work and Pensions letter.
- Occupational pension letter.
- Residential credit card statement.
Passport size photo
Please ensure the passport photograph you provide is a full face colour picture with a plain background and taken within the last three years. You must be facing forwards, with your eyes open and nothing obscuring your eyes or face.
Either remove glasses or make sure that the frame does not cover your eyes. Tinted glasses or sunglasses should not be worn. (Dark glasses are permitted if worn for medical reasons).
Do not wear a hat or cover your head except for medical or religious reasons.
The photograph should be 45mm high x 35mm wide (13/4 x 11/4 inches). It should be undamaged by creases, staples, paperclips or other marks.
Replacing lost, stolen, faulty or damaged passes
Do not go back to the Post Office. Instead contact the Freedom Pass Helpline on 0845 275 7054, Monday to Saturday from 8am to 6pm. A replacement pass will be sent out to you within 5 working days subject to a £10 replacement fee and document approval (where necessary).
If you find a pass you have previously lost, it will no longer work. Please send it to the following address:
FREEDOM PASS RETURNS (No stamp required).
You are not allowed to hold more than one concessionary pass at any one time. Only use the most recently obtained pass and return any others.
For further information about the Freedom Pass Scheme visit www.freedompass.org.
The Accessible Transport Unit
Address: Disability Action and Advice Centre (DAAC), 4 Waldegrave Road, Teddington, TW11 8HT
- 0208 831 6191 / 6097 (General enquiries)
- 0208 831 6094 / 6096 (Blue Badge scheme)
- 0208 831 6312 (Taxicard/Freedom Pass/Shopping Bus scheme)
Office hours are 9am to 5.15pm Monday to Thursday, 9am to 5pm Friday