Pet shop licence

Licence summary

To run a business selling pet animals you need a licence from the local authority. This includes all commercial selling of pet animals, including pet shops and businesses selling animals over the internet.

Eligibility criteria

Applicants for a pet shop licence must not be disqualified from keeping a pet shop.

Regulation summary

A summary of the regulation relating to this licence

Application evaluation process

Local authorities must have regard to the following when considering an application for a pet shop licence:

  • That animals will be kept in suitable accommodation, for example in regards to temperature, size, lighting, ventilation and cleanliness
  • Adequate food and drink will be provided to the animals and they will be visited at suitable intervals
  • That any mammalian animals will not be sold too young
  • That steps are taken to prevent disease spreading among the animals
  • That adequate fire and emergency provisions are in place

Conditions can be attached to a licence to ensure that the above are complied with.

Will tacit consent apply?

No. It is in the public interest that the authority must process your application before it can be granted. If you have not heard from the local authority within a reasonable period, please contact it. You can do this online here if you applied through the UK Welcomes service or contact Contact the Licensing Team.

Apply online

Credit card payments are subject to a handling fee. There is no handling fee for debit card payments.

Apply by post

Please use the attached application form and post to us at the address below.

Apply by post(pdf, 39KB).

Failed application redress

Please contact your Local Authority in the first instance.

Any licence holder who objects to a condition attached to a licence may appeal to the local Magistrates court.

Licence holder redress

Please contact your Local Authority in the first instance.

Any licence holder who objects to a condition attached to a licence may appeal to the local Magistrates court

Consumer complaint

We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Consumer Direct will give you advice. From outside the UK contact the UK European Consumer Centre.

Other redress

For example: about noise, pollution, etc. Also should one licence holder complain about another.

Contact the Licensing Team

If you have any questions or comments please contact Licensing

Licensing

2nd Floor
Civic Centre
44 York Street
Twickenham
TW1 3BZ

Telephone: 020 8831 6455
Fax: 020 8891 7713
Email: licensing@richmond.gov.uk