Frequently asked Transport Planning questions

Dropped kerbs and driveways (crossovers)

Who do I contact if I would like to have a dropped kerb provided for my driveway?

Contact the Highways Management Group on 0845 612 2660 and they will send you the relevant information or alternatively you can access the application and guidance notes for footway/vehicular crossings on the website.

Bus and underground issues

Who do I contact if I have a comment or complaint about bus services or underground services in London?

London Buses who are now part of Transport for London deal with all bus stop infrastructure including seats, shelters and bus stop posts. They can be contacted on 0845 300 7000 (London Buses Customer Services). London Underground can be contacted on 0845 330 9880.

Public transport information

Where do I get copies of public transport maps covering services in Richmond upon Thames?

London Travel Information distribute copies of all bus and tube maps that cover the Borough, and they can be contacted on 020 7222 1234

Problems with train services

Do I contact the Council if I have complaints about train services in the Borough?

No, contact the train company concerned; Silverlink 01923 207 258, or South West Trains 020 7620 5620.

Controlled Parking Zone permits

I’ve just moved into an area of the Borough with a CPZ, how do I get a permit for my car?

Visit the council's website pages about Car parking permits (all the guidance and forms are available to download from these pages).

Obstructive parking

My driveway is regularly blocked by parked cars, whom do I contact about this?

They can be found in the local telephone directory. Alternatively contact the Parking Enforcement Contractor on 0208 744 0462.

Problems with traffic lights

I’ve noticed a set of traffic lights that are not working properly, who do I contact?

All traffic lights within Greater London are maintained by Transport for London Street Fault Division. They can be contacted on the number below:

Telephone: 0845 606 1005.
Website: http://streetfaults.tfl.gov.uk