Contact the Adult Social Care Access Team

The Adult Social Care Access Team is the first point of contact for all referrals and general enquiries about Adult Social Care.

You can contact them from 9am - 5.15pm, Monday to Thursday and 9am - 5pm, Friday.

Please contact me about this service

I want you to look at my situation

Phone: 020 8891 7971 (prefix 18001 for Textphone Users)
SMS Text: 07507 512 733
Fax: 0800 014 8359
Email: adultsocialservices@richmond.gov.uk

Where to find us

Appointments may be necessary to see a specialist worker.

York House
Richmond Road
Twickenham
TW1 3AA

Emergency enquiries

For emergency queries outside office hours, you can call our Adults Emergency Duty Team on

Phone: 020 8744 2442
Minicom: 0845 600 7752
Type Talk: 1800 1 020 8744 9414

The service is available from 5pm - 8am, Monday to Friday and 24 hours at weekends and on Bank Holidays.