Bus lane penalty charge notices
If you are looking for information on London buses, please refer to the Link website.
What is a bus lane penalty charge notice?
The London Borough of Richmond upon Thames enforces bus lane restrictions at a number of locations throughout the Borough. This is to ensure that bus lanes remain free-flowing and limited to permitted vehicles during hours when public transport should take a priority.
Bus lanes are monitored using Closed Circuit Television (CCTV) at a central office.
If an unauthorised vehicle is seen in a bus lane without a valid reason then this will be recorded as a contravention by qualified monitoring staff. Following this the Council will request postal details of the registered keeper of the vehicle from the Driver and Vehicle Licensing Agency (DVLA), based on the vehicle registration.
For information about the level of fines see moving contravention codes enforced using CCTV.
How do I pay?
For details on how to pay a bus lane penalty charge notice, please refer to the Paying your PCN page.
How do I see the contravention?
You have three options if you would like to see the contravention:
1. Stills of the contravention can be provided free of charge. Email email@example.com or write to
P O Box 221
Middlesex TW1 3TL
Please quote your penalty charge notice number (RTnnnnnnnn), vehicle registration and postal address for printed copies.
2. Viewings of the contravention can be made free of charge. Call our general enquiries line on 020 8891 7071 between 9:00am and 5:00pm, Monday to Friday.
Viewings can only be provided on specific dates and times and are held at the Civic Centre, 44 York Street, Twickenham TW1 3BZ.
3. VHS copies of the contravention can be sent to you for an administration charge of £10. Payment can only be made by cheques payable to 'London Borough of Richmond upon Thames'.
Please send the cheque to
P O Box 221
Middlesex TW1 3TL.
Please quote your penalty charge notice number (RTnnnnnnnn), vehicle registration and postal address.
How do I appeal?
For details on how to appeal a bus lane penalty charge notice, please go to the Appealing Penalty Charge Notices page.
What happens next?
If you do nothing then the case will progress in the same way as a parking fine. Please go to the Unpaid penalty charge notices page.