Consumer Protection

Consumer Protection is part of the Development and Street Scene Department which itself is within the Environment Directorate

Change of address - 09 October 2009

Consumer Protection has moved from the Parkshot location in Richmond to the Civic Centre in Twickenham. The new contact details are listed below.

General enquiries

Contact details for individual services are given below. Alternatively you can call the Council's main switchboard on 08456 122 660 and ask for the service you need.

Our phones may be answered by a message taking service, out of hours, or if the officer is in a meeting. Please do leave a message and an officer will get back to you on the same day or the next working day.

Office hours

Monday to Thursday: 9am - 5.15pm. Friday: 9am - 5pm.

Address

Consumer Protection

London Borough of Richmond upon Thames
2nd Floor
Civic Centre
44 York Street
Twickenham
TW1 3BZ

Consumer Enquiries

For all consumer enquiries, please contact the Citizens Advice consumer service.

Telephone: 0845 4040506 (textphone users should dial 18001 then the full number)
Website: www.adviceguide.org.uk
Please email using their web form

Environmental Health

Telephone:  020 8891 7117
Fax: 020 8891 7713
Email: commercialeh@richmond.gov.uk

Licensing

Telephone:  020 8891 7117
Fax: 020 8891 7713
Email: licensing@richmond.gov.uk

Trading Standards

Traders please telephone: 020 8891 7117
Fax: 020 8891 7713
Make a business enquiry

* Calls will be charged at five pence per minute from a BT landline and may cost considerably more from mobile and other phones.